Osclass support plugin

Support ticket for osclass for a professional support system that allows you to have a conversation with your customers directly from the admin dashboard. You can help your users much easier and track the new tickets submitted, replies on messages or closed tickets.

Users can see in his dashboard the status of all tickets very easy due to the badge color system that is different for each status.

This plugin will:

• offer user the option to submit a support ticket and reply to messages;


• keep track of ticket status with badge system;


• offer a preview of messages, unread replies date for each ticket;


• option to close the ticket by user and admin;


• highlight unread messages from the ticket with an eye, so the user and the admin can know what messages are new;


• option to activate the email notification;


• email notification for admin when a new ticket is submitted;


• email notification for admin and users on new replies;


• option to allow user or not to close a ticket;


• load or not the font awesome library;


• number of tickets per page;


• set the support team name;


• add image in ticket(from ver. 1.1.0);

Easy to set and implement and with a professional design to be read and understood by your users will add to your site a new value in customer support.

Admin will have a smart dashboard in Osclass that will make the support job faster and easy with the badge system and option to close or delete the tickets directly from the list.

The notification message can be customized from email templates, you can add more text to increase the value of each message and give your users a better experience with the customer service system for Osclass.